At AV Chainz, we stand behind the quality of every piece we offer. All products come with a 30-Day Warranty covering defects in material or workmanship. If your chain arrives with an issue, we will make it right.
Manufacturing defects
Broken or faulty clasps
Link defects or structural issues
Incorrect item delivered
Damage that occurs before the item reaches you
If any of the above applies, we will repair or replace the item at no cost.
Normal wear and tear
Scratches or fading from daily use
Damage caused by accidents or improper handling
Lost or stolen items
Exposure to chemicals, pools, or harsh cleaning products
Tarnishing caused by lotions, sweat, or moisture (normal for plated jewelry)
You have 30 days from the date of delivery to report a warranty claim.
Claims submitted after 30 days may not be eligible.
To file a claim, email us at: andy@avchainz.shop
Include the following:
Your order number
A clear photo of the issue
A brief description of what happened
Our team will review your claim and respond within 24–48 hours.
If the warranty claim is approved, AV Chainz will:
Replace the item with the same product
Or, if unavailable, offer a product of equal value
Cover the shipping cost for the replacement
Our goal is to ensure you feel confident in your purchase. If something is not right with your order, contact us and we will assist you promptly.
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